Skip to main content

Short Calls Count

The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Short Calls Count example with fictional data.
Short Calls Count example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_METRIC
MetricShort calls count
Data sourceSimple CDR
DisplayLine or bar chart by selected date bucket.

Calculation

Count Simple CDR rows with sc_duration greater than zero and under the configured short-call threshold.

When To Use

Helps detect wrong-number calls, failed conversations, or nuisance traffic.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
Back to top