Top Called Numbers
The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_TOP |
| Metric | Top called numbers |
| Data source | Simple CDR |
| Display | Top-N bar chart or table. |
Calculation
Group Simple CDR rows by sc_dialednum and count each destination.
When To Use
Shows the destinations receiving the most calls.
Notes
- The screenshot uses fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.