Skip to main content

Top Called Numbers

The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Top Called Numbers example with fictional data.
Top Called Numbers example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_TOP
MetricTop called numbers
Data sourceSimple CDR
DisplayTop-N bar chart or table.

Calculation

Group Simple CDR rows by sc_dialednum and count each destination.

When To Use

Shows the destinations receiving the most calls.

Notes

  • The screenshot usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
Back to top