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Top Callers

The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

FieldValue
Statsboard box typeCALLS_TOP
MetricTop callers
Data sourceSimple CDR
DisplayTop-N bar chart or table.

Calculation

Group Simple CDR rows by caller number and caller name, then count calls.

When To Use

Identifies frequent callers or high-volume sources.

Notes

  • The screenshot uses fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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