Total Outbound Duration
The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Total outbound duration |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Sum sc_duration for Simple CDR rows where sc_direction is OUT.
When To Use
Useful for tracking outbound trunk usage and customer-callback workload.
Notes
- The screenshot
usesis rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.