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Total Outbound Duration

The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Total Outbound Duration example with fictional data.
Total Outbound Duration example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_METRIC
MetricTotal outbound duration
Data sourceSimple CDR
DisplayLine or bar chart by selected date bucket.

Calculation

Sum sc_duration for Simple CDR rows where sc_direction is OUT.

When To Use

Useful for tracking outbound trunk usage and customer-callback workload.

Notes

  • The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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