Agent paused from queue
The Agent paused from queue type matches when the selected agent is paused in the selected queue.
Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and select Save.
{{condition-agent-paused-from-queue}}Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Agent paused from queue. |
| Agent | Agent extension or external agent to check. |
| Queue | Queue where pause state is checked. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Agent Paused |
| Agent | 100 - Alex Reed |
| Queue | Accounting |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Agent paused from queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.