Conditions
Overview
The Conditions page defines reusable tests for schedules, caller identity, channel usage, queue s...
Weektime
The Weektime type matches weekly recurring time slots, such as business hours or after-hours peri...
Calendar
The Calendar type matches absolute date and time ranges for holidays, maintenance windows, and on...
Hours
The Hours type matches one or more daily time ranges without selecting specific weekdays. Open Co...
Simple Caller ID
The Simple Caller ID type matches the caller number against one or more literal values or regular...
Simple Caller ID Name
The Simple Caller ID Name type matches the caller name against one or more literal values or regu...
Weekday
The Weekday type matches selected days of the week. Open Configuration > Conditions, select New C...
Date - exact match
The Date - exact match type matches one or more exact dates or date/time values. Open Configurati...
Date - lesser than date
The Date - lesser than date type matches when the current date/time is earlier than the configure...
Date - greater than date
The Date - greater than date type matches when the current date/time is later than the configured...
Date - between dates
The Date - between dates type matches when the current date/time is between a configured start an...
Day of the month
The Day of the month type matches a specific day number in the month. Open Configuration > Condit...
Extension status
The Extension status type matches the state of one selected extension or numbered flow. Open Conf...
Variable value
The Variable value type matches a tenant user variable value. Open Configuration > Conditions, se...
Multiple variable values
The Multiple variable values type matches one variable against multiple possible values, each wit...
System variable value
The System variable value type matches an Asterisk or system channel variable value. Open Configu...
Multiple extensions status
The Multiple extensions status type checks the combined state of multiple selected extensions. Op...
AGI Script
The AGI Script type runs an AGI script and compares the AGIRESULT variable with TRUE. Open Config...
Authenticate
The Authenticate type prompts the caller for a PIN and matches when authentication succeeds. Open...
Tenant - number of I/O channels (external)
The Tenant - number of I/O channels (external) type matches when the tenant has more than the con...
Tenant - number of any channels (internal and external)
The Tenant - number of any channels (internal and external) type matches when the tenant has more...
DID - number of inbound channels
The DID - number of inbound channels type matches when a selected DID has more than the configure...
Number of custom group channels
The Number of custom group channels type matches when a custom channel group has more than the co...
Answering Machine Detection
The Answering Machine Detection type runs answering machine detection and matches according to th...
SIP Header
The SIP Header type matches a SIP header against a regular expression. Open Configuration > Condi...
Agent logged in a queue
The Agent logged in a queue type matches when the selected agent is logged in to the selected que...
Agent paused from queue
The Agent paused from queue type matches when the selected agent is paused in the selected queue....
Caller ID in Phonebook
The Caller ID in Phonebook type matches when caller ID is found in a selected phone book. Open Co...
Feature code parameter
The Feature code parameter type matches parameters collected by a feature code. Open Configuratio...
All conditions listed satisfied
The All conditions listed satisfied type matches only when every selected condition is satisfied....
Any conditions listed satisfied
The Any conditions listed satisfied type matches when at least one selected condition is satisfie...
Negate condition result
The Negate condition result type matches when the selected condition does not match. Open Configu...
Use a Global Condition
The Use a Global Condition type references a global condition from the tenant configuration. Open...
Check SMS message
The Check SMS message type matches SMS message content. Open Configuration > Conditions, select N...
Check if a specific channel is running
The Check if a specific channel is running type checks whether a channel matching the configured ...
Multiple destination over weektime
The Multiple destination over weektime type routes to different destinations based on a color-cod...
Call Screening using a random PIN
The Call Screening using a random PIN type screens a call by playing a prompt and asking the call...
Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller. ...
Caller has been called out
The Caller has been called out type checks recent outbound call history for the current caller. O...
Queue Callers, more than
The Queue Callers, more than type matches when a selected queue has more than the configured numb...