Caller has been called out

The Caller has been called out type checks recent outbound call history for the current caller.

Open Configuration > Conditions, select New Condition, enter a name, choose Caller has been called out in the Type field, complete the type-specific fields, and select Save.

{{condition-caller-has-been-called-out}}

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Caller has been called out.
Lookup days	How many days back to search.
Lookup hours	How many hours back to search.
Match number of digits	How many rightmost caller ID digits to compare.
Disposition	Call result filter.

Example

Field	Example value
Name	Docs Condition - Caller Already Called Out
Lookup hours	24
Disposition	Answered

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Caller has been called out from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.