Create and Edit Queues

Use this page when creating a new queue or editing an existing queue from Configuration > Queues.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

Form sections

Section	Description
Information	Core identity and routing fields for the object.
Agents	Agent assignment and queue membership behavior.
Periodic Announce	Settings shown in the Periodic Announce block.
Queue exit key	Settings shown in the Queue exit key block.
Call Back service	Settings shown in the Call Back service block.
Abandoned Calls	Settings shown in the Abandoned Calls block.
Position/Time Announce	Settings shown in the Position/Time Announce block.
API Integrations	API-related credentials, restrictions, and integration controls.

Information

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Core identity and routing fields for the object.

Agents

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Agent assignment and queue membership behavior.

Periodic Announce

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Settings shown in the Periodic Announce block.

Queue exit key

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Settings shown in the Queue exit key block.

Call Back service

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Settings shown in the Call Back service block.

Abandoned Calls

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Settings shown in the Abandoned Calls block.

Position/Time Announce

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Settings shown in the Position/Time Announce block.

API Integrations

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API-related credentials, restrictions, and integration controls.

Main fields

Field	Description
Name:	Display name used in lists and references.
Number:	Dialed value, identifier, or matching value used by the PBX.
Always Record:	Recording behavior or recording delivery setting.
Email recording to:	Email address used for notifications, delivery, or mailbox access.
Minimum Size (bytes):	Object setting shown by the form.
Play to the caller:	Caller ID or caller matching value.
Queue timeout:	Timing value used by the service.
Service level:	Object setting shown by the form.
Max Queue Length:	Object setting shown by the form.
Weight:	Object setting shown by the form.
Auto fill:	Object setting shown by the form.
Queue rule:	Object setting shown by the form.
Queue min penalty:	Object setting shown by the form.
Queue max penalty:	Object setting shown by the form.
Queue raise penalty:	Object setting shown by the form.
Progress:	Object setting shown by the form.
Queue server:	Server, host, or node selection used by the object.
Strategy:	Object setting shown by the form.
allowoptimization	Object setting shown by the form.
Ring when in use:	Object setting shown by the form.
Ring when offline:	Object setting shown by the form.
Available Agent ringing:	Object setting shown by the form.
Report caller's hold time:	Caller ID or caller matching value.
Agent timeout:	Timing value used by the service.
Wrap-up time:	Object setting shown by the form.
Wait time for retry:	Timing value used by the service.
Penalty members limit:	Object setting shown by the form.
Auto pause:	Object setting shown by the form.

Saving and deleting

Task	How to do it
Create	Select the new action from the Queues list, fill the required fields, and select Save.
Edit	Open the existing queue, update the needed fields, and select Save.
Delete	Before deleting a queue, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.