Edit Settings

Use this page to edit tenant-wide settings from Configuration > Settings. The settings are stored directly for the selected tenant, so review each block before saving.

The screenshots below show the form block by block in the Canistracci OIL tenant.

Form sections

Section	Description
Settings	Object-specific settings that change runtime behavior.
Dialing	Settings shown in the Dialing block.
Diversion field for External Agents	Agent assignment and queue membership behavior.
Autocreated Custom Destination	Settings shown in the Autocreated Custom Destination block.
Recording	Recording storage and recording-related options.
Voice Synthesizer	Voice calling behavior, caller handling, recording, and voice-specific limits.
Speech to Text	Settings shown in the Speech to Text block.
Generative Artificial Intelligent chat models	Settings shown in the Generative Artificial Intelligent chat models block.
Dial By Name Directory	Settings shown in the Dial By Name Directory block.
CNAM service	Settings shown in the CNAM service block.
Faxing	Fax handling, quality, storage, delivery, and fax-specific transport settings.
MS Teams integration	Settings shown in the MS Teams integration block.
API Interface	API-related credentials, restrictions, and integration controls.
Default Music On Hold	Settings shown in the Default Music On Hold block.
Unassigned DID destination	Settings shown in the Unassigned DID destination block.
General DID destination	Settings shown in the General DID destination block.
General Outbound destination	Settings shown in the General Outbound destination block.
Emergency numbers notification	Settings shown in the Emergency numbers notification block.
Security	Tenant security, limits, and access controls.
Call Settings	Object-specific settings that change runtime behavior.
Outbound Calls	Settings shown in the Outbound Calls block.
CSV Exports	Settings shown in the CSV Exports block.
Voicemail Settings	Voice calling behavior, caller handling, recording, and voice-specific limits.
Voicemail backup	Voice calling behavior, caller handling, recording, and voice-specific limits.

Settings

Object-specific settings that change runtime behavior.

Dialing

Settings shown in the Dialing block.

Diversion field for External Agents

Agent assignment and queue membership behavior.

Autocreated Custom Destination

Settings shown in the Autocreated Custom Destination block.

Recording

Recording storage and recording-related options.

Voice Synthesizer

Voice calling behavior, caller handling, recording, and voice-specific limits.

Speech to Text

Settings shown in the Speech to Text block.

Generative Artificial Intelligent chat models

Settings shown in the Generative Artificial Intelligent chat models block.

Dial By Name Directory

Settings shown in the Dial By Name Directory block.

CNAM service

Settings shown in the CNAM service block.

Faxing

Fax handling, quality, storage, delivery, and fax-specific transport settings.

MS Teams integration

Settings shown in the MS Teams integration block.

API Interface

Default Music On Hold

Settings shown in the Default Music On Hold block.

Unassigned DID destination

Settings shown in the Unassigned DID destination block.

General DID destination

Settings shown in the General DID destination block.

General Outbound destination

Settings shown in the General Outbound destination block.

Emergency numbers notification

Settings shown in the Emergency numbers notification block.

Security

Tenant security, limits, and access controls.

Call Settings

Object-specific settings that change runtime behavior.

Outbound Calls

Settings shown in the Outbound Calls block.

CSV Exports

Settings shown in the CSV Exports block.

Voicemail Settings

Voice calling behavior, caller handling, recording, and voice-specific limits.

Voicemail backup

Voice calling behavior, caller handling, recording, and voice-specific limits.

Saving changes

Task	How to do it
Edit	Change the required tenant settings in the relevant block, then select Save.
Linked pages	Use the buttons inside Settings to open related management pages such as CNAM cache, manager users, routing rules, and PIN codes.
Delete	Settings itself is not deleted. Delete actions are handled on the linked object pages.