Number of custom group channels
The Number of custom group channels type matches when a custom channel group has more than the configured number of active channels.
Open Configuration > Conditions, select New Condition, enter a name, choose Number of custom group channels in the Type field, complete the type-specific fields, and select Save.
{{condition-number-of-custom-group-channels}}Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Number of custom group channels. |
| Group name | Custom group name to count. |
| More than # of channels used | Channel count threshold. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Channel Group Count |
| Group name | support |
| More than | 2 |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Number of custom group channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.