Number of custom group channels

The Number of custom group channels type matches when a custom channel group has more than the configured number of active channels.

Open Configuration > Conditions, select New Condition, enter a name, choose Number of custom group channels in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Number of custom group channels.
Group name	Custom group name to count.
More than # of channels used	Channel count threshold.

Example

Field	Example value
Name	Docs Condition - Channel Group Count
Group name	support
More than	2

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Number of custom group channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.