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Overview

The Settings page edits tenant-wide dialing, recording, AI, fax, API, destination, security, and call settings. Open it from Configuration > Settings.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.

Settings list page in the Canistracci OIL tenant.Settings list page in the Canistracci OIL tenant.
Settings list page in the Canistracci OIL tenant.

Working with objects

TaskHow to do it
EditChange the required settings and select Save. The page edits tenant settings directly.
DeleteThere is no delete action for the Settings page itself. Delete actions are handled on the linked object pages.

Page functions

ActionDescription
EditRuns the Edit action.
Speech to TextRuns the Speech to Text action.
TestRuns a test for the selected configuration.
AutofillRuns the Autofill action.
Manage CNAM CacheOpens the related management page.
GenerateGenerates a value for the adjacent field.
ExceptionsRuns the Exceptions action.
Manage IP ListOpens the related management page.
SaveSaves the current form.
Manager UsersOpens the related management page.
Pickup group namesRuns the Pickup group names action.
Internal Phone BookRuns the Internal Phone Book action.
Internal Routing RulesRuns the Internal Routing Rules action.
Outbound PIN codesRuns the Outbound PIN codes action.

Form sections

SectionDescription SettingsObject-specific settings that change runtime behavior. DialingSettings shown in the Dialing block. Diversion field for External AgentsAgent assignment and queue membership behavior. Autocreated Custom DestinationSettings shown in the Autocreated Custom Destination block. RecordingRecording storage and recording-related options. Voice SynthesizerVoice calling behavior, caller handling, recording, and voice-specific limits. Speech to TextSettings shown in the Speech to Text block. Generative Artificial Intelligent chat modelsSettings shown in the Generative Artificial Intelligent chat models block. Dial By Name DirectorySettings shown in the Dial By Name Directory block. CNAM serviceSettings shown in the CNAM service block. FaxingFax handling, quality, storage, delivery, and fax-specific transport settings. MS Teams integrationSettings shown in the MS Teams integration block. API InterfaceAPI-related credentials, restrictions, and integration controls. Default Music On HoldSettings shown in the Default Music On Hold block. Unassigned DID destinationSettings shown in the Unassigned DID destination block. General DID destinationSettings shown in the General DID destination block. General Outbound destinationSettings shown in the General Outbound destination block. Emergency numbers notificationSettings shown in the Emergency numbers notification block. SecurityTenant security, limits, and access controls. Call SettingsObject-specific settings that change runtime behavior. Outbound CallsSettings shown in the Outbound Calls block. CSV ExportsSettings shown in the CSV Exports block. Voicemail SettingsVoice calling behavior, caller handling, recording, and voice-specific limits. Voicemail backupVoice calling behavior, caller handling, recording, and voice-specific limits.

Settings

Settings section on the page.
Settings section on the page.

Object-specific settings that change runtime behavior.

Dialing

Dialing section on the page.
Dialing section on the page.

Settings shown in the Dialing block.

Diversion field for External Agents

Diversion field for External Agents section on the page.
Diversion field for External Agents section on the page.

Agent assignment and queue membership behavior.

Autocreated Custom Destination

Autocreated Custom Destination section on the page.
Autocreated Custom Destination section on the page.

Settings shown in the Autocreated Custom Destination block.

Recording

Recording section on the page.
Recording section on the page.

Recording storage and recording-related options.

Voice Synthesizer

Voice Synthesizer section on the page.
Voice Synthesizer section on the page.

Voice calling behavior, caller handling, recording, and voice-specific limits.

Speech to Text

Speech to Text section on the page.
Speech to Text section on the page.

Settings shown in the Speech to Text block.

Generative Artificial Intelligent chat models

Generative Artificial Intelligent chat models section on the page.
Generative Artificial Intelligent chat models section on the page.

Settings shown in the Generative Artificial Intelligent chat models block.

Dial By Name Directory

Dial By Name Directory section on the page.
Dial By Name Directory section on the page.

Settings shown in the Dial By Name Directory block.

CNAM service

CNAM service section on the page.
CNAM service section on the page.

Settings shown in the CNAM service block.

Faxing

Faxing section on the page.
Faxing section on the page.

Fax handling, quality, storage, delivery, and fax-specific transport settings.

MS Teams integration

MS Teams integration section on the page.
MS Teams integration section on the page.

Settings shown in the MS Teams integration block.

API Interface

API Interface section on the page.
API Interface section on the page.

Default Music On Hold

Default Music On Hold section on the page.
Default Music On Hold section on the page.

Settings shown in the Default Music On Hold block.

Unassigned DID destination

Unassigned DID destination section on the page.
Unassigned DID destination section on the page.

Settings shown in the Unassigned DID destination block.

General DID destination

General DID destination section on the page.
General DID destination section on the page.

Settings shown in the General DID destination block.

General Outbound destination

General Outbound destination section on the page.
General Outbound destination section on the page.

Settings shown in the General Outbound destination block.

Emergency numbers notification

Emergency numbers notification section on the page.
Emergency numbers notification section on the page.

Settings shown in the Emergency numbers notification block.

Security

Security section on the page.
Security section on the page.

Tenant security, limits, and access controls.

Call Settings

Call Settings section on the page.
Call Settings section on the page.

Object-specific settings that change runtime behavior.

Outbound Calls

Outbound Calls section on the page.
Outbound Calls section on the page.

Settings shown in the Outbound Calls block.

CSV Exports

CSV Exports section on the page.
CSV Exports section on the page.

Settings shown in the CSV Exports block.

Voicemail Settings

Voicemail Settings section on the page.
Voicemail Settings section on the page.

Voice calling behavior, caller handling, recording, and voice-specific limits.

Voicemail backup

Voicemail backup section on the page.
Voicemail backup section on the page.

Voice calling behavior, caller handling, recording, and voice-specific limits.

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