Settings

The Settings page edits tenant-wide dialing, recording, AI, fax, API, destination, security, and call settings. Open it from Configuration > Settings.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.

Working with objects

Task	How to do it
Edit	Change the required settings and select Save. The page edits tenant settings directly.
Delete	There is no delete action for the Settings page itself. Delete actions are handled on the linked object pages.

Page functions

Action	Description
Edit	Runs the Edit action.
Speech to Text	Runs the Speech to Text action.
Test	Runs a test for the selected configuration.
Autofill	Runs the Autofill action.
Manage CNAM Cache	Opens the related management page.
Generate	Generates a value for the adjacent field.
Exceptions	Runs the Exceptions action.
Manage IP List	Opens the related management page.
Save	Saves the current form.
Manager Users	Opens the related management page.
Pickup group names	Runs the Pickup group names action.
Internal Phone Book	Runs the Internal Phone Book action.
Internal Routing Rules	Runs the Internal Routing Rules action.
Outbound PIN codes	Runs the Outbound PIN codes action.

Form sections

Section	Description
Settings	Object-specific settings that change runtime behavior.
Dialing	Settings shown in the Dialing block.
Diversion field for External Agents	Agent assignment and queue membership behavior.
Autocreated Custom Destination	Settings shown in the Autocreated Custom Destination block.
Recording	Recording storage and recording-related options.
Voice Synthesizer	Voice calling behavior, caller handling, recording, and voice-specific limits.
Speech to Text	Settings shown in the Speech to Text block.
Generative Artificial Intelligent chat models	Settings shown in the Generative Artificial Intelligent chat models block.
Dial By Name Directory	Settings shown in the Dial By Name Directory block.
CNAM service	Settings shown in the CNAM service block.
Faxing	Fax handling, quality, storage, delivery, and fax-specific transport settings.
MS Teams integration	Settings shown in the MS Teams integration block.
API Interface	API-related credentials, restrictions, and integration controls.
Default Music On Hold	Settings shown in the Default Music On Hold block.
Unassigned DID destination	Settings shown in the Unassigned DID destination block.
General DID destination	Settings shown in the General DID destination block.
General Outbound destination	Settings shown in the General Outbound destination block.
Emergency numbers notification	Settings shown in the Emergency numbers notification block.
Security	Tenant security, limits, and access controls.
Call Settings	Object-specific settings that change runtime behavior.
Outbound Calls	Settings shown in the Outbound Calls block.
CSV Exports	Settings shown in the CSV Exports block.
Voicemail Settings	Voice calling behavior, caller handling, recording, and voice-specific limits.
Voicemail backup	Voice calling behavior, caller handling, recording, and voice-specific limits.

Settings

Object-specific settings that change runtime behavior.

Dialing

Settings shown in the Dialing block.

Diversion field for External Agents

Agent assignment and queue membership behavior.

Autocreated Custom Destination

Settings shown in the Autocreated Custom Destination block.

Recording

Recording storage and recording-related options.

Voice Synthesizer

Voice calling behavior, caller handling, recording, and voice-specific limits.

Speech to Text

Settings shown in the Speech to Text block.

Generative Artificial Intelligent chat models

Settings shown in the Generative Artificial Intelligent chat models block.

Dial By Name Directory

Settings shown in the Dial By Name Directory block.

CNAM service

Settings shown in the CNAM service block.

Faxing

Fax handling, quality, storage, delivery, and fax-specific transport settings.

MS Teams integration

Settings shown in the MS Teams integration block.

API Interface

Default Music On Hold

Settings shown in the Default Music On Hold block.

Unassigned DID destination

Settings shown in the Unassigned DID destination block.

General DID destination

Settings shown in the General DID destination block.

General Outbound destination

Settings shown in the General Outbound destination block.

Emergency numbers notification

Settings shown in the Emergency numbers notification block.

Security

Tenant security, limits, and access controls.

Call Settings

Object-specific settings that change runtime behavior.

Outbound Calls

Settings shown in the Outbound Calls block.

CSV Exports

Settings shown in the CSV Exports block.

Voicemail Settings

Voice calling behavior, caller handling, recording, and voice-specific limits.

Voicemail backup

Voice calling behavior, caller handling, recording, and voice-specific limits.