Overview
The Call, SMS, and Fax Campaigns page creates outbound voice, SMS, or fax campaigns with scheduling, state, retry, and destination behavior. Open it from Configuration > Call/SMS/FAX Campaigns.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New campaign action, complete the form, and select Save. |
| Edit | Open the campaign from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the campaign and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| New Campaign | Opens the creation form for a new campaign. |
| Delete Selected | Deletes the selected rows after confirmation. |
| Find | Searches for the number or record entered in the find field. |
List columns
| Column | Description |
|---|---|
| Name | Display name used in lists and references. |
| Tech | Object setting shown by the form. |
| Start | Object setting shown by the form. |
| End | Object setting shown by the form. |
| Calls Running / Max | Object setting shown by the form. |
| Max Attempts | Object setting shown by the form. |
| # Numbers/Max | Dialed value, identifier, or matching value used by the PBX. |
| State | Mode selector that changes the behavior of the object. |
Form sections
| Section | Description |
|---|---|
| Information | Core identity and routing fields for the object. |
| Voice | Voice calling behavior, caller handling, recording, and voice-specific limits. |
| Parameters | Additional runtime parameters used by the object. |
Information
Core identity and routing fields for the object.
Voice
Voice calling behavior, caller handling, recording, and voice-specific limits.
Parameters
Additional runtime parameters used by the object.
Main fields
| Field | Description |
|---|---|
| Name: | Display name used in lists and references. |
| CallerID: | Caller ID or caller matching value. |
| CallerID Name: | Display name used in lists and references. |
| Tech: | Object setting shown by the form. |
| Type: | Mode selector that changes the behavior of the object. |
| Start: | Object setting shown by the form. |
| End: | Object setting shown by the form. |
| Week Time condition: | Object setting shown by the form. |
| Max # of campaign numbers: | Dialed value, identifier, or matching value used by the PBX. |
| Dial timeout: | Timing value used by the service. |
| On connect callerid name: | Display name used in lists and references. |
| confirm | Object setting shown by the form. |
| Confirm message: | Object setting shown by the form. |
| Max Channels: | Object setting shown by the form. |
| Check queue for free agents: | Object setting shown by the form. |
| Allowed channels for each of the free agents: | Object setting shown by the form. |
| Min num of free agents: | Object setting shown by the form. |
| Max Attempts: | Object setting shown by the form. |
| Sum other campaigns | Object setting shown by the form. |
| Delay Between Attempts: | Timing value used by the service. |
| Always Record: | Recording behavior or recording delivery setting. |
| Email recording to: | Email address used for notifications, delivery, or mailbox access. |
| Minimum Size (bytes): | Object setting shown by the form. |
| Fax quality: | Object setting shown by the form. |
| Page size: | Object setting shown by the form. |
| Page rotate: | Object setting shown by the form. |
| File in PDF or TIFF format: | File upload or file name used by the object. |
| Message: | Object setting shown by the form. |
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo Campaign 1.
Deleting records
Before deleting a campaign, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.