Voicemails
The Voicemails page manages voicemail boxes, message retention, greetings, notification, transcript, and escalation behavior. Open it from Configuration > Voicemails.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
{{voicemails-list}}Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New voicemail mailbox action, complete the form, and select Save. |
| Edit | Open the voicemail mailbox from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the voicemail mailbox and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| New Voicemail | Opens the creation form for a new voicemail. |
| Delete Selected | Deletes the selected rows after confirmation. |
| Enable jqGrid | Switches the table display mode for advanced grid controls. |
List columns
| Column | Description |
|---|---|
| Mailbox | Object setting shown by the form. |
| PIN | Credential or PIN value. Treat it as sensitive. |
| Name | Display name used in lists and references. |
| Email address used for notifications, delivery, or mailbox access. | |
| Pager | Object setting shown by the form. |
| Attach | Object setting shown by the form. |
| Language | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Actions | Object setting shown by the form. |
Form sections
| Section | Description |
|---|---|
| Information | Core identity and routing fields for the object. |
| Messages | Settings shown in the Messages block. |
| Operator/Extras | Settings shown in the Operator/Extras block. |
| Greetings | Settings shown in the Greetings block. |
Information
{{voicemails-form-section-1}}Core identity and routing fields for the object.
Messages
{{voicemails-form-section-2}}Settings shown in the Messages block.
Operator/Extras
{{voicemails-form-section-3}}Settings shown in the Operator/Extras block.
Greetings
{{voicemails-form-section-4}}Settings shown in the Greetings block.
Main fields
| Field | Description |
|---|---|
| Mailbox: | Object setting shown by the form. |
| PIN: | Credential or PIN value. Treat it as sensitive. |
| Name: | Display name used in lists and references. |
| Email: | Email address used for notifications, delivery, or mailbox access. |
| Timezone: | Object setting shown by the form. |
| Pager: | Object setting shown by the form. |
| Envelope playback: | Object setting shown by the form. |
| Say Caller ID: | Caller ID or caller matching value. |
| Attach message: | Object setting shown by the form. |
| Store transcript and summary: | Object setting shown by the form. |
| Generate transcript: | Object setting shown by the form. |
| Generate summary: | Object setting shown by the form. |
| Automatic delete: | Object setting shown by the form. |
| Delete older messages: | Object setting shown by the form. |
| Allow review: | Object setting shown by the form. |
| Allow callback: | Object setting shown by the form. |
| Allow dialout: | Object setting shown by the form. |
| Play a message after the other: | Object setting shown by the form. |
| Include in Dial By Name Directory: | Display name used in lists and references. |
| Greeting: | Object setting shown by the form. |
| Language: | Language or voice selection used for prompts, transcription, or speech synthesis. |
| Max number of messages: | Dialed value, identifier, or matching value used by the PBX. |
| Min len of a voicemail message in seconds: | Email address used for notifications, delivery, or mailbox access. |
| Max len of a voicemail message in seconds: | Email address used for notifications, delivery, or mailbox access. |
| Backup messages: | Object setting shown by the form. |
| On new message: | Object setting shown by the form. |
| URL: | Object setting shown by the form. |
| POST data: | Object setting shown by the form. |
Demo records
The tenant contains 2 documentation demo records for this page: Docs Demo Mailbox 1 and Docs Demo Mailbox 2.
Deleting records
Before deleting a voicemail mailbox, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.