Variable value
The Variable value type matches a tenant user variable value.
Open Configuration > Conditions, select New Condition, enter a name, choose Variable value in the Type field, complete the type-specific fields, and select Save.
{{condition-variable-value}}Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Variable value. |
| Variable | User variable name. The form prefixes the value with USR-. |
| Value | Value to compare against. |
| Use as Regex | Treats the value as a regular expression. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Variable Value |
| Variable | DEPARTMENT |
| Value | Accounting |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.