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Queue Abandoned Calls
The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Abandoned Calls example with fictional data. Configura...
Queue Transferred Calls
The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Transferred Calls example with fictional data. Con...
Queue Timeout Calls
The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Timeout Calls example with fictional data. Configuration F...
Queue Answer Rate %
The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Answer Rate % example with fictional data. Configuration F...
Queue Abandon Rate %
The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Abandon Rate % example with fictional data. Configuratio...
Queue Timeout Rate %
The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Timeout Rate % example with fictional data. Configuratio...
Average Queue Wait Before Answer
The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wait before answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Queue Wait Before Answer examp...
Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wait before abandon. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Queue Wait Before Abandon ex...
Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Max Queue Wait Time example with fictional data. Configuration F...
SLA %
The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. SLA % example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRI...
Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Queue example with fictional data. Configuration Field Value Stat...
Calls By Agent
The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Agent example with fictional data. Configuration Field Value Stat...
Agent Answered Calls
The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Agent Answered Calls example with fictional data. Configuratio...
Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Agent Average Talk Time example with fictional data. Con...
Provider
The Provider object is supported by the MiRTA PBX OpenAPI endpoint. This object is managed at system scope and requires a global API key. Object Summary Property Value Object provider Primary path /providers ID field pr_id Label field pr_name Primary source ta...
Auth Token
The Auth Token endpoint generates or resets temporary login tokens for web users and extension web identities. The generated token can be used in place of the user password on the MiRTA PBX login page. Authentication Scope This endpoint always requires the glo...
Shared Provider Fields
These fields appear on the provider page before technology-specific realtime options. Some fields are hidden when they do not apply to the selected provider technology. Information Provider Information fields filled with fictional SIP values. Field Applies to ...
SIP Provider
Use SIP technology for chan_sip provider trunks. SIP providers can create and maintain a global sipfriends realtime row when Use Realtime Account is enabled. SIP realtime account settings with fictional chan_sip trunk values. Common Realtime Fields Field Appl...