Queue Abandon Rate %

The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Calculation

ABANDON calls divided by ENTERQUEUE calls, multiplied by 100.

When To Use

Measures caller abandonment pressure.

Notes

• The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
• The report follows the date range selected when opening the statsboard.
• Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.