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Average Inbound Duration

The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Average Inbound Duration example with fictional data.
Average Inbound Duration example with fictional data.

Configuration

FieldValue
Statsboard box typeCALLS_METRIC
MetricAverage inbound duration
Data sourceSimple CDR
DisplayLine or bar chart by selected date bucket.

Calculation

Average sc_duration for inbound Simple CDR rows.

When To Use

Helps spot days where inbound calls become longer than usual.

Notes

  • The screenshot uses fictional Docs Contact Center data.
  • The report follows the date range selected when opening the statsboard.
  • Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.
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