Average Inbound Duration

The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Calculation

Average sc_duration for inbound Simple CDR rows.

When To Use

Helps spot days where inbound calls become longer than usual.

Notes

• The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
• The report follows the date range selected when opening the statsboard.
• Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.