Caller ID in Phonebook
The Caller ID in Phonebook type matches when caller ID is found in a selected phone book.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save.
{{condition-caller-id-in-phonebook}}Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Caller ID in Phonebook. |
| Caller ID | Caller number to look up, usually provided dynamically during a call. |
| Phonebook | Phone book used for the lookup. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Caller ID in Phonebook |
| Caller ID | ${CALLERID(num)} |
| Phonebook | Default |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller ID in Phonebook from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.