Caller ID in Phonebook

The Caller ID in Phonebook type matches when caller ID is found in a selected phone book.

Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save.

Caller ID in Phonebook condition edit form in the Canistracci OIL tenant.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Caller ID in Phonebook.
Caller ID	Caller number to look up, usually provided dynamically during a call.
Phonebook	Phone book used for the lookup.

Example

Field	Example value
Name	Docs Condition - Caller ID in Phonebook
Caller ID	${CALLERID(num)}
Phonebook	Default

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Caller ID in Phonebook from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

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Simple Caller ID

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Caller ID in Phonebook

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