Overview

The Conditions page defines reusable conditionstests for schedules, caller IDidentity, matches,channel usage, queue state, variables, authentication, and other routing decisions. Open it from Configuration > Conditions.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.

Working with objectsconditions

Task	How to do it
Add	Select New Condition, enter a name, choose the New condition action,type, complete the form,type-specific fields, and select Save.
Edit	Open thea condition from the list by selecting its name,name number, or row action. Changein the formlist, change the fields, and select Save.
Duplicate	Use the duplicate action in the Actions column to copy an existing condition before changing it.

DeleteSelect theone rowor checkboxmore rows and use Delete Selected, or open thea condition and selectdelete Delete,it thenafter confirm.checking references. Show flowUse the flow action in the Actions column to inspect where the condition routes calls.

Page functions

Action	Description
New Condition	Opens the creation form for a new condition.
Delete Selected	Deletes selected conditions after confirmation.

SearchFilters the visible rows by name, type, condition summary, or action text. SortSorts the list by the selected rowscolumn. afterPage confirmation.sizeChanges how many conditions are shown per page.

List columns

Column	Description
Select	Selects a condition for bulk deletion.

NameDisplayCondition namedisplay usedname. inSelect listsit andto references.edit the condition. TypeModeCondition selectortype thatcode changesused theby behaviorMiRTA of the object.PBX. ConditionObjectHuman-readable settingsummary shown byof the form.configured match rule. ActionsObjectDuplicate settingand shownflow-inspection byactions for the form.row.

AddCondition and edit form

Main fieldstypes

FieldType	DescriptionPurpose	Example record
Name:Weektime	DisplayMatches nameweekly usedrecurring intime listsslots, andsuch references.as business hours or after-hours periods.	Docs Condition - Weektime
Type:Calendar	ModeMatches selectorabsolute thatdate changesand time ranges for holidays, maintenance windows, and one-off closures.	Docs Condition - Calendar

HoursMatches one or more daily time ranges without selecting specific weekdays.Docs Condition - Hours Simple Caller IDMatches the behaviorcaller number against one or more literal values or regular expressions.Docs Condition - Simple Caller ID Simple Caller ID NameMatches the caller name against one or more literal values or regular expressions.Docs Condition - Simple Caller ID Name WeekdayMatches selected days of the object.week.Docs Condition - Weekday Timezone:Date - exact matchObjectMatches settingone shownor bymore theexact form.dates or date/time values.Docs Condition - Date - exact match FromDate - To:lesser than dateObjectMatches setting shown bywhen the form.current date/time is earlier than the configured date/time.Docs Condition - Date - lesser than date Date - greater than dateMatches when the current date/time is later than the configured date/time.Docs Condition - Date - greater than date Date - between datesMatches when the current date/time is between a configured start and end value.Docs Condition - Date - between dates Day of the monthMatches a specific day number in the month.Docs Condition - Day of the month Extension statusMatches the state of one selected extension or numbered flow.Docs Condition - Extension status Variable valueMatches a tenant user variable value.Docs Condition - Variable value Multiple variable valuesMatches one variable against multiple possible values, each with its own destination path.Docs Condition - Multiple variable values System variable valueMatches an Asterisk or system channel variable value.Docs Condition - System variable value Multiple extensions statusChecks the combined state of multiple selected extensions.Docs Condition - Multiple extensions status AGI ScriptRuns an AGI script and compares the AGIRESULT variable with TRUE.Docs Condition - AGI Script AuthenticatePrompts the caller for a PIN and matches when authentication succeeds.Docs Condition - Authenticate Tenant - number of I/O channels (external)Matches when the tenant has more than the configured number of external channels in use.Docs Condition - Tenant - number of I/O channels (external) Tenant - number of any channels (internal and external)Matches when the tenant has more than the configured number of total channels in use.Docs Condition - Tenant - number of any channels (internal and external) DID - number of inbound channelsMatches when a selected DID has more than the configured number of inbound channels in use.Docs Condition - DID - number of inbound channels Number of custom group channelsMatches when a custom channel group has more than the configured number of active channels.Docs Condition - Number of custom group channels Answering Machine DetectionRuns answering machine detection and matches according to the analysis result.Docs Condition - Answering Machine Detection SIP Header:HeaderObjectMatches settinga shownSIP byheader theagainst form.a regular expression.Docs Condition - SIP Header RegularAgent Expression:logged in a queueObjectMatches setting shown bywhen the form.selected agent is logged in to the selected queue.Docs Condition - Agent logged in a queue Channel:Agent paused from queueObject setting shown by the form. Context:Object setting shown by the form. Extension:Target or routing selection usedMatches when the objectselected sendsagent ais callpaused or message onward. State:Mode selector that changesin the behaviorselected of the object. CallerID:queue.CallerDocs IDCondition or- callerAgent matchingpaused value.from Queue:Object setting shown by the form. More than # callers:Caller ID or caller matching value. Caller ID:Caller ID or caller matching value.queue Caller ID Name:in PhonebookDisplayMatches namewhen usedcaller ID is found in listsa andselected references.phone book.Docs Condition - Caller ID in Phonebook Parameter:Feature code parameterObjectMatches settingparameters showncollected by thea form.feature code.Docs Condition - Feature code parameter Phonebook:All conditions listed satisfiedObjectMatches settingonly shownwhen byevery theselected form.condition is satisfied.Docs Condition - All conditions listed satisfied InitialAny silence:conditions listed satisfiedObjectMatches settingwhen shownat byleast theone form.selected condition is satisfied.Docs Condition - Any conditions listed satisfied Greeting:Negate condition resultObjectMatches setting shown bywhen the form.selected condition does not match.Docs Condition - Negate condition result AfterUse greeting,a silence:Global ConditionObjectReferences settinga shownglobal bycondition from the form.tenant configuration.Docs Condition - Use a Global Condition TotalCheck analysisSMS time:messageObjectMatches settingSMS shownmessage bycontent.Docs theCondition form.- Check SMS message MinimumCheck wordif length:a specific channel is runningObjectChecks settingwhether showna bychannel matching the form.configured attributes is currently running.Docs Condition - Check if a specific channel is running BetweenMultiple wordsdestination silence:over weektimeObjectRoutes settingto showndifferent bydestinations thebased form.on a color-coded weekly timetable.Docs Condition - Multiple destination over weektime MaximumCall Screening using a random PINScreens a call by playing a prompt and asking the caller to enter a generated PIN.Docs Condition - Call Screening using a random PIN Caller has already called inChecks recent inbound call history for the current caller.Docs Condition - Caller has already called in Caller has been called outChecks recent outbound call history for the current caller.Docs Condition - Caller has been called out Queue Callers, more thanMatches when a selected queue has more than the configured number of words:callers waiting.DialedDocs value,Condition identifier,- orQueue matchingCallers, valuemore used by the PBX. Silence threshold:Object setting shown by the form. Maximum word length:Object setting shown by the form. Welcome Message:Object setting shown by the form. Wrong PIN Message:Credential or PIN value. Treat it as sensitive.than

Demo records

The Canistracci OIL tenant contains 3one documentation demoexample for each available condition type: 39 records with names beginning with Docs Condition -. A global example named Docs Global Condition - Weektime is also available for thisthe page:Use Docsa DemoGlobal WeektimeCondition 1, Docs Demo Weektime 2, and Docs Demo Weektime 3.type.

Deleting records

Before deleting a condition, check references from call flows, destinations, schedules, reports,IVRs, orfeature provisioningcodes, objects.and reports that may reference it. MiRTA PBX asks for confirmation before the delete is submitted.