Queue Callers, more than
The Queue Callers, more than type matches when a selected queue has more than the configured number of callers waiting.
Open Configuration > Conditions, select New Condition, enter a name, choose Queue Callers, more than in the Type field, complete the type-specific fields, and select Save.
{{condition-queue-callers-more-than}}Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Queue Callers, more than. |
| Queue | Queue to monitor. |
| More than # callers | Waiting caller threshold. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Queue Callers More Than |
| Queue | Accounting |
| More than # callers | 3 |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Queue Callers, more than from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.