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Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller. ...
Call Screening using a random PIN
The Call Screening using a random PIN type screens a call by playing a prompt and asking the call...
Multiple destination over weektime
The Multiple destination over weektime type routes to different destinations based on a color-cod...
Check if a specific channel is running
The Check if a specific channel is running type checks whether a channel matching the configured ...
Check SMS message
The Check SMS message type matches SMS message content. Open Configuration > Conditions, select N...
Use a Global Condition
The Use a Global Condition type references a global condition from the tenant configuration. Open...
Negate condition result
The Negate condition result type matches when the selected condition does not match. Open Configu...
Any conditions listed satisfied
The Any conditions listed satisfied type matches when at least one selected condition is satisfie...
All conditions listed satisfied
The All conditions listed satisfied type matches only when every selected condition is satisfied....
Feature code parameter
The Feature code parameter type matches parameters collected by a feature code. Open Configuratio...
Caller ID in Phonebook
The Caller ID in Phonebook type matches when caller ID is found in a selected phone book. Open Co...
Agent paused from queue
The Agent paused from queue type matches when the selected agent is paused in the selected queue....
Agent logged in a queue
The Agent logged in a queue type matches when the selected agent is logged in to the selected que...
SIP Header
The SIP Header type matches a SIP header against a regular expression. Open Configuration > Condi...
Answering Machine Detection
The Answering Machine Detection type runs answering machine detection and matches according to th...
Number of custom group channels
The Number of custom group channels type matches when a custom channel group has more than the co...
DID - number of inbound channels
The DID - number of inbound channels type matches when a selected DID has more than the configure...
Tenant - number of any channels (internal and external)
The Tenant - number of any channels (internal and external) type matches when the tenant has more...
Tenant - number of I/O channels (external)
The Tenant - number of I/O channels (external) type matches when the tenant has more than the con...
Authenticate
The Authenticate type prompts the caller for a PIN and matches when authentication succeeds. Open...