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SMS Provider
Use SMS technology for outbound text-message delivery. SMS providers reuse provider identity, sta...
DAHDI Provider
Use DAHDI technology for analog, PRI, or hardware channel-group resources that are managed by the...
IAX2 Provider
Use IAX2 technology for IAX trunks and legacy interconnects. IAX2 uses fewer signaling fields tha...
Shared Provider Fields
These fields appear on the provider page before technology-specific realtime options. Some fields...
Overview
Providers are global carrier trunks or external services used by routing profiles, inbound DIDs, ...
Configure a Provider
A provider represents a trunk or external service used by MiRTA PBX for outbound calls, inbound c...
Configuring OpenDNS
This page reorganizes the operational steps for Configuring OpenDNS. A good DNS service is extrem...
Activating the Switchboard
This page reorganizes the operational steps for Activating the Switchboard. The new switchboard i...
Overview
The Themes page in Admin > Themes controls host-name based branding for the MiRTA PBX web interfa...
Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. U...
Agent Answered Calls
The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it ...
Calls By Agent
The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Statu...
Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Statu...
SLA %
The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards wh...
Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it in...
Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wa...
Average Queue Wait Before Answer
The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wai...
Queue Timeout Rate %
The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it ...
Queue Abandon Rate %
The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it ...
Queue Answer Rate %
The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it in...