Recently Updated Pages
Activating the Switchboard
This page reorganizes the operational steps for Activating the Switchboard. The new switchboard i...
Overview
The Themes page in Admin > Themes controls host-name based branding for the MiRTA PBX web interfa...
Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. U...
Agent Answered Calls
The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it ...
Calls By Agent
The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Statu...
Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Statu...
SLA %
The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards wh...
Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it in...
Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wa...
Average Queue Wait Before Answer
The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wai...
Queue Timeout Rate %
The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it ...
Queue Abandon Rate %
The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it ...
Queue Answer Rate %
The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it in...
Queue Timeout Calls
The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it in...
Queue Transferred Calls
The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. U...
Queue Abandoned Calls
The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use i...
Queue Answered Calls
The Queue Answered Calls statsboard report adds a reusable card for Queue answered calls. Use it ...
Queue Entered Calls
The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it in...
Longest Calls
The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status ...
Calls By Weekday
The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside S...