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Simple CDR
The Simple CDR endpoint is a read-only reporting endpoint. It supports GET only; create, update, and delete methods return method_not_allowed. Tenant API keys must include tenant=CANISTRACCI. Global API keys can query one tenant by code or name, or use SQL-...
Total Inbound Duration
The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Inbound Duration example with fictional data. Config...
Total Outbound Duration
The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Outbound Duration example with fictional data. Con...
Average Inbound Duration
The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Inbound Duration example with fictional data. ...
Average Outbound Duration
The Average Outbound Duration statsboard report adds a reusable card for Average outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Outbound Duration example with fictional dat...
Total Talk Time
The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Talk Time example with fictional data. Configuration Field Value S...
Average Talk Time
The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Talk Time example with fictional data. Configuration Field V...
Answered Call Count
The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Answered Call Count example with fictional data. Configuration F...
Missed / Failed Inbound Calls
The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbound calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Missed / Failed Inbound Calls example with f...
Outbound Failed Calls
The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Outbound Failed Calls example with fictional data. Configura...
Answer Rate %
The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Answer Rate % example with fictional data. Configuration Field Value Statsbo...
Average Time To Answer
The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Time To Answer example with fictional data. Config...
Short Calls Count
The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Short Calls Count example with fictional data. Configuration Field V...
Top Called Numbers
The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Top Called Numbers example with fictional data. Configuration Fiel...
Top Callers
The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Top Callers example with fictional data. Configuration Field Value Statsboard bo...
Calls By Disposition
The Calls By Disposition statsboard report adds a reusable card for Calls by disposition. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Disposition example with fictional data. Configuratio...
Calls By Direction
The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Direction example with fictional data. Configuration Fiel...
Calls By Answering Extension
The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Answering Extension example with fict...