Answer Rate %

The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Calculation

Answered Simple CDR rows divided by all Simple CDR rows, multiplied by 100.

When To Use

Provides a fast tenant-level service-health indicator.

Notes

• The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
• The report follows the date range selected when opening the statsboard.
• Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.