Average Time To Answer

The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Calculation

Average seconds between sc_start and sc_whenanswered for answered rows.

When To Use

Shows how quickly answered calls are picked up.

Notes

• The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
• The report follows the date range selected when opening the statsboard.
• Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.