Search Results

The AGI Script type runs an AGI script and compares the AGIRESULT variable with TRUE. Open Configuration > Conditions, select New Condition, enter a name, choose AGI Script in the Type field, complete the type-specific fields, and select Save. AGI Script condi...

The Authenticate type prompts the caller for a PIN and matches when authentication succeeds. Open Configuration > Conditions, select New Condition, enter a name, choose Authenticate in the Type field, complete the type-specific fields, and select Save. Authent...

The Tenant - number of I/O channels (external) type matches when the tenant has more than the configured number of external channels in use. Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of I/O channels (external) ...

The Tenant - number of any channels (internal and external) type matches when the tenant has more than the configured number of total channels in use. Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of any channels (...

The DID - number of inbound channels type matches when a selected DID has more than the configured number of inbound channels in use. Open Configuration > Conditions, select New Condition, enter a name, choose DID - number of inbound channels in the Type field...

The Number of custom group channels type matches when a custom channel group has more than the configured number of active channels. Open Configuration > Conditions, select New Condition, enter a name, choose Number of custom group channels in the Type field, ...

The Answering Machine Detection type runs answering machine detection and matches according to the analysis result. Open Configuration > Conditions, select New Condition, enter a name, choose Answering Machine Detection in the Type field, complete the type-spe...

The SIP Header type matches a SIP header against a regular expression. Open Configuration > Conditions, select New Condition, enter a name, choose SIP Header in the Type field, complete the type-specific fields, and select Save. SIP Header condition edit form ...

The Agent logged in a queue type matches when the selected agent is logged in to the selected queue. Open Configuration > Conditions, select New Condition, enter a name, choose Agent logged in a queue in the Type field, complete the type-specific fields, and s...

The Agent paused from queue type matches when the selected agent is paused in the selected queue. Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and sele...

The Caller ID in Phonebook type matches when caller ID is found in a selected phone book. Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save. ...

The Feature code parameter type matches parameters collected by a feature code. Open Configuration > Conditions, select New Condition, enter a name, choose Feature code parameter in the Type field, complete the type-specific fields, and select Save. Feature co...

The All conditions listed satisfied type matches only when every selected condition is satisfied. Open Configuration > Conditions, select New Condition, enter a name, choose All conditions listed satisfied in the Type field, complete the type-specific fields, ...

The Any conditions listed satisfied type matches when at least one selected condition is satisfied. Open Configuration > Conditions, select New Condition, enter a name, choose Any conditions listed satisfied in the Type field, complete the type-specific fields...

The Negate condition result type matches when the selected condition does not match. Open Configuration > Conditions, select New Condition, enter a name, choose Negate condition result in the Type field, complete the type-specific fields, and select Save. Nega...

The Use a Global Condition type references a global condition from the tenant configuration. Open Configuration > Conditions, select New Condition, enter a name, choose Use a Global Condition in the Type field, complete the type-specific fields, and select Sav...

The Check SMS message type matches SMS message content. Open Configuration > Conditions, select New Condition, enter a name, choose Check SMS message in the Type field, complete the type-specific fields, and select Save. Check SMS message condition edit form i...

The Check if a specific channel is running type checks whether a channel matching the configured attributes is currently running. Open Configuration > Conditions, select New Condition, enter a name, choose Check if a specific channel is running in the Type fie...