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Multiple destination over weektime
The Multiple destination over weektime type routes to different destinations based on a color-coded weekly timetable. Open Configuration > Conditions, select New Condition, enter a name, choose Multiple destination over weektime in the Type field, complete the...
Call Screening using a random PIN
The Call Screening using a random PIN type screens a call by playing a prompt and asking the caller to enter a generated PIN. Open Configuration > Conditions, select New Condition, enter a name, choose Call Screening using a random PIN in the Type field, compl...
Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller. Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and ...
Caller has been called out
The Caller has been called out type checks recent outbound call history for the current caller. Open Configuration > Conditions, select New Condition, enter a name, choose Caller has been called out in the Type field, complete the type-specific fields, and sel...
Queue Callers, more than
The Queue Callers, more than type matches when a selected queue has more than the configured number of callers waiting. Open Configuration > Conditions, select New Condition, enter a name, choose Queue Callers, more than in the Type field, complete the type-sp...
IVRs
Create and Edit IVRs
Use this page when creating a new IVR or editing an existing IVR from Configuration > IVRs. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination reference...
Hunt Lists
Create and Edit Hunt Lists
Use this page when creating a new hunt list or editing an existing hunt list from Configuration > Hunt Lists. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or des...
Conference Rooms
Create and Edit Conference Rooms
Use this page when creating a new conference room or editing an existing conference room from Configuration > Conference Rooms. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, rev...
Queues
Create and Edit Queues
Use this page when creating a new queue or editing an existing queue from Configuration > Queues. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination ref...
Custom Destinations
Create and Edit Custom Destinations
Use this page when creating a new custom destination or editing an existing custom destination from Configuration > Custom Destinations. The form screenshots below are separated by block where the application exposes separate sections. Complete the required va...
Feature Codes
Create and Edit Feature Codes
Use this page when creating a new feature code or editing an existing feature code from Configuration > Feature Codes. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routi...