Answering Machine Detection
The Answering Machine Detection type runs answering machine detection and matches according to the analysis result.
Open Configuration > Conditions, select New Condition, enter a name, choose Answering Machine Detection in the Type field, complete the type-specific fields, and select Save.
Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Answering Machine Detection. |
| Initial silence | Maximum initial silence before greeting detection. |
| Greeting | Maximum greeting duration. |
| After greeting, silence | Silence duration after greeting. |
| Total analysis time | Maximum analysis window. |
| Word settings | Minimum and maximum word lengths, silence between words, and maximum word count. |
| Silence threshold | Audio threshold used for silence detection. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Answering Machine Detection |
| Total analysis time | 5000 |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Answering Machine Detection from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.
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