Tenant - number of any channels (internal and external)
The Tenant - number of any channels (internal and external) type matches when the tenant has more than the configured number of total channels in use.
Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of any channels (internal and external) in the Type field, complete the type-specific fields, and select Save.
Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Tenant - number of any channels (internal and external). |
| More than # of any type of channels used | Total channel threshold, including internal and external channels. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Tenant Any Channels |
| More than | 10 |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Tenant - number of any channels (internal and external) from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.
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