Advanced Search
Search Results
310 total results found
Agent paused from queue
The Agent paused from queue type matches when the selected agent is paused in the selected queue. Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and sele...
Caller ID in Phonebook
The Caller ID in Phonebook type matches when caller ID is found in a selected phone book. Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save. ...
Feature code parameter
The Feature code parameter type matches parameters collected by a feature code. Open Configuration > Conditions, select New Condition, enter a name, choose Feature code parameter in the Type field, complete the type-specific fields, and select Save. Feature co...
All conditions listed satisfied
The All conditions listed satisfied type matches only when every selected condition is satisfied. Open Configuration > Conditions, select New Condition, enter a name, choose All conditions listed satisfied in the Type field, complete the type-specific fields, ...
Any conditions listed satisfied
The Any conditions listed satisfied type matches when at least one selected condition is satisfied. Open Configuration > Conditions, select New Condition, enter a name, choose Any conditions listed satisfied in the Type field, complete the type-specific fields...
Negate condition result
The Negate condition result type matches when the selected condition does not match. Open Configuration > Conditions, select New Condition, enter a name, choose Negate condition result in the Type field, complete the type-specific fields, and select Save. Nega...
Use a Global Condition
The Use a Global Condition type references a global condition from the tenant configuration. Open Configuration > Conditions, select New Condition, enter a name, choose Use a Global Condition in the Type field, complete the type-specific fields, and select Sav...
Check SMS message
The Check SMS message type matches SMS message content. Open Configuration > Conditions, select New Condition, enter a name, choose Check SMS message in the Type field, complete the type-specific fields, and select Save. Check SMS message condition edit form i...
Check if a specific channel is running
The Check if a specific channel is running type checks whether a channel matching the configured attributes is currently running. Open Configuration > Conditions, select New Condition, enter a name, choose Check if a specific channel is running in the Type fie...
Multiple destination over weektime
The Multiple destination over weektime type routes to different destinations based on a color-coded weekly timetable. Open Configuration > Conditions, select New Condition, enter a name, choose Multiple destination over weektime in the Type field, complete the...
Call Screening using a random PIN
The Call Screening using a random PIN type screens a call by playing a prompt and asking the caller to enter a generated PIN. Open Configuration > Conditions, select New Condition, enter a name, choose Call Screening using a random PIN in the Type field, compl...
Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller. Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and ...
Caller has been called out
The Caller has been called out type checks recent outbound call history for the current caller. Open Configuration > Conditions, select New Condition, enter a name, choose Caller has been called out in the Type field, complete the type-specific fields, and sel...
Queue Callers, more than
The Queue Callers, more than type matches when a selected queue has more than the configured number of callers waiting. Open Configuration > Conditions, select New Condition, enter a name, choose Queue Callers, more than in the Type field, complete the type-sp...
Create and Edit IVRs
Use this page when creating a new IVR or editing an existing IVR from Configuration > IVRs. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination reference...
Create and Edit Hunt Lists
Use this page when creating a new hunt list or editing an existing hunt list from Configuration > Hunt Lists. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or des...
Create and Edit Conference Rooms
Use this page when creating a new conference room or editing an existing conference room from Configuration > Conference Rooms. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, rev...
Create and Edit Queues
Use this page when creating a new queue or editing an existing queue from Configuration > Queues. The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination ref...