Create a "press 1" campaign

This example is written for the Canistracci OIL tenant. Create the objects with a Docs Demo prefix, test them on non-production numbers, and then adapt the same structure for the production tenant.

With a "press 1" campaign I mean a campaign who will call a series of numbers and when one answers, it plays an advertisement message asking to press 1 to be connected with an operator.

We'll start by creating the advertisement message, using TTS and media file or you can just record it and upload.

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We can continue creating a queue for connecting the called numbers, if pressing 1

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Now we can create the IVR that will ask for the "press 1", using the media file created and connecting to the queue.

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Finally we can proceed in creating the campaign. Please refer to the Call Campaigns for details regarding the parameters and the type of campaign

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Validation

• Confirm the tenant selected in the top bar is Canistracci OIL before creating the example.
• Verify the created objects appear in the expected Configuration menu page.
• Place a controlled test call or run the related status check.
• Remove or disable temporary test numbers when the example is no longer needed.