Edit Tenant

The Define Tenant form is based on the MiRTA PBX tenant template. Some fields can be hidden, locked, or unavailable depending on default-field rules and the administrator's permissions.

Each block below follows the sections shown in the tenant form. Use the screenshot to locate the block in the interface, then review the field descriptions for that block.

Information

Use the Information block to set the tenant identity, caller ID permissions, recording-related feature flags, default routing profiles, processing servers, and tenant status.

Field	Description
Name	Tenant display name. It is used internally and can be any descriptive string.
Code	Unique tenant identifier. It is used when building extension usernames. Prefer letters only; avoid numbers, spaces, hyphens, and underscores.
Allow onnet calls from this tenant	Allows extensions in this tenant to place on-net calls.
Allow onnet calls to this tenant	Allows other tenants or on-net routes to call this tenant.
Allow any Caller ID usage when dialing out	Allows outbound calls to use caller IDs outside the normal tenant assignment.
Block any outbound call with wrong Caller ID	Rejects outbound calls when the caller ID is not valid for the tenant rules.
Allow incoming Caller ID usage when dialing out	Allows caller IDs received on inbound calls to be reused for outbound calls.
Allow incoming Caller ID with prefix usage when dialing out	Allows prefixed incoming caller IDs to be reused for outbound calls.
Allow any Caller ID usage when dialing out an emergency number	Relaxes caller ID restrictions for emergency calls.
Force recording for emergency calls	Forces recording on emergency calls.
Force using a pincode for onnet calls	Requires PIN-code authentication for on-net calls.
Allow transcript for recorded calls	Enables transcription options for recordings. Disabling it clears pending transcription requests and tenant-level transcript settings.
Allow summary for recorded calls	Enables AI summary options for recordings. Disabling it clears pending summary requests and tenant-level summary settings.
Allow sentiment and emotion analysis for recorded calls	Enables AI sentiment and emotion analysis for recordings. Disabling it clears pending sentiment requests and tenant-level sentiment settings.
Alert email	Email address used for tenant alerts.
Emergency recording email	Email address used for emergency-call recording notifications.
Default timezone	Tenant timezone. When blank, the server default is used.
Routing profile	Default outbound voice routing profile. If blank, outbound voice calls are not allowed by default.
Call campaign routing profile	Routing profile used by call campaigns. It can inherit the tenant default.
Fax routing profile	Routing profile used for fax traffic. It can inherit the default routing profile.
SMS Routing profile	Routing profile used for outbound SMS. If blank, outbound SMS is not allowed.
Email Template profile	Email template profile assigned to tenant-generated emails.
Default Cronjob server	Node used by tenant cron jobs. System Default uses the global default.
Default Campaign server	Node used by tenant campaigns. System Default uses the global default.
Fax server	Node used for tenant fax processing. System Default uses the global default.
Status	Enables the tenant, disables it, or disables it after an expiration date.
Expiration date	Date used when status is set to Expiration date.

Server affinity

Use the Server affinity block to prefer specific nodes for services that can be hosted on different servers.

Field	Description
Preferred Parking Lot server	Preferred node for tenant parking lots. Empty means system default.
Preferred Queue server	Preferred node for tenant queues. Empty means system default.

Parking lots

Use the Parking lots block to define the call parking range and the node that hosts the tenant parking lot.

Field	Description
Parking lot start number	First parking slot number. After changes, the parking module may need reload or Asterisk may need restart.
Parking lot end number	Last parking slot number. After changes, the parking module may need reload or Asterisk may need restart.
Parking lot server	Specific node hosting the parking lot, or Automatic.

Recording Storage

Use the Recording Storage block to choose where call recordings are stored and which upload credentials or directories are used. Some fields appear only for the selected storage backend.

Field	Description
Storage type	Recording backend: default, database, filesystem, FTP, SFTP, SSL-FTP, no storage, AWS S3, or Google Drive. Database retention applies only to database storage.
JSON Service Account key	Google Drive service account key, shown when Google Drive storage is selected.
Host / Region	FTP/SFTP host, optionally with port, or AWS region when AWS S3 is selected.
User / Key	FTP/SFTP username or AWS access key.
Password / Secret	FTP/SFTP password or AWS secret.
Use passive FTP	Enables passive FTP mode for FTP/SSL-FTP storage.
Directory / Bucket name / Shared directory ID	Filesystem or FTP directory, AWS bucket, or Google Drive shared directory ID.
Upload recording at call end	Controls whether recordings are uploaded immediately at call end or only by batch processing.
Remove recordings on database expiration	Deletes the recording file when recording metadata expires from the database. It is not retroactive.

Billing

Use the Billing block to define billing identifiers, call rating, payment mode, credit alerts, and on-net call billing behavior.

Field	Description
Billing code	Code available to templates and integrations as ${BILLINGCODE}.
Use as dial prefix	Uses the billing code as a dial prefix.
Extra code	Additional code available as ${EXTRACODE}.
Billing type	Choose CDR billing, experimental CEL billing, or skip the billing module.
Call rate	Default call rate applied to the tenant, or no call rate.
Call campaign call rate	Call rate used by campaigns, or the normal call rate.
Default conference call rate	Default rate profile for conference room calls.
Payment type	Prepaid or post-paid billing mode.
Alert on credit lower than	Credit threshold that triggers alerts. Non-numeric values are treated as no alert.
Bill onnet calls	Controls whether on-net calls are billed.
On Net calls digits to add	Digits added to on-net numbers for normalization or billing.
On Net calls number of digits to remove	Digits removed from on-net numbers before normalization or billing.
Pay the bill media file	Audio message played when outbound dialing is blocked for payment reasons.

Microsoft Teams integration

Use the Microsoft Teams integration block when the tenant is connected to Microsoft Teams services.

Field	Description
MSTeams address	Gateway address used for Microsoft Teams integration.
Tenant ID	Microsoft Teams tenant ID used for extension status integration.

Third party integration - Additional fields

Use the Third party integration - Additional fields block to store tenant-specific values consumed by external integrations.

Field	Description
Preferred server	Preferred node used by third-party integration fields.
Field 001	Custom integration value available as ${EXTRAFIELD001}.
Field 002	Custom integration value available as ${EXTRAFIELD002}.
Field 003	Custom integration value available as ${EXTRAFIELD003}.

Security - Call Limits

Use the Security - Call Limits block to configure spend limits, warning thresholds, route cost limits, and abuse detection behavior.

Field	Description
Apply call cost limits	Use system default, apply the limits below, or allow unlimited calling.
Extension daily/monthly call cost limit	Maximum daily or monthly spend per extension. When reached, outbound calls are blocked.
Tenant daily/monthly call cost limit	Maximum daily or monthly spend for the whole tenant. When reached, outbound calls are blocked.
Extension daily/monthly call cost warning	Spend threshold per extension that sends alert email before the hard limit is reached.
Tenant daily/monthly call cost warning	Spend threshold for the whole tenant that sends alert email before the hard limit is reached.
Domestic / International values	When split cost limits are enabled, separate domestic and international limits or warnings are shown.
Route call cost limit	Maximum allowed cost for a call route. More expensive routes are refused.
Abuse Detection	Locks an extension when suspicious calling activity is detected. Options include system default, off, or after 5, 10, 15, or 50 calls.

Provisioning

Use the Provisioning block to control phone provisioning export behavior and the host name shown to provisioning clients.

Field	Description
Optional export directory	Filesystem directory where phone provisioning files are exported.
Provisioning host name	Hostname shown in Configuration > Provisioning > Phones. If blank, MiRTA PBX uses the admin setting, theme, or current web host.

Custom

Use the Custom block for tenant-specific custom dashboard behavior.

Field	Description
Custom dashboard PHP file	Tenant-specific dashboard PHP file.

Note

Use the Note block for internal tenant notes.

Field	Description
Additional Info	Free-form internal note stored on the tenant.

Restrictions

Use the Restrictions block to decide whether custom destination types are enabled by default or disabled by default for the tenant.

Field	Description
Custom Destinations	Sets whether custom destinations are enabled by default or disabled by default, with an exception list selected in the multi-select control.

Max number of

Use the Max number of block to set tenant capacity limits. A blank or non-numeric value is saved as unlimited by the tenant administration logic.

Field	Description
Inbound/Outbound Channels	Maximum total external inbound plus outbound channels.
Inbound Channels	Maximum inbound external channels.
Outbound Channels	Maximum outbound external channels.
Any Channel	Maximum total channels regardless of source or destination. A normal call uses two channels.
Fax Channel	Maximum channels used for fax sending.
Extensions	Maximum extensions.
External Agents	Maximum external agents.
DIDs	Maximum DIDs.
Mediafiles	Maximum media files.
Conditions	Maximum conditions.
IVRs	Maximum IVRs.
Hunt Lists	Maximum hunt lists.
Conference Rooms	Maximum conference rooms.
Queues	Maximum queues.
Paging & Intercoms	Maximum paging and intercom groups.
Flows	Maximum flows.
Custom Destinations	Maximum custom destinations.
DISA	Maximum DISA entries.
Feature Codes	Maximum feature codes.
Short Numbers	Maximum short numbers.
CallerID Black List	Maximum caller ID blacklist entries.
Call Campaigns	Maximum call campaigns.
AGI Scripts	Maximum AGI scripts.
Conduits	Maximum conduits.
Voicemails	Maximum voicemail boxes.
Phone Books	Maximum phone books.
Provisioning	Maximum provisioning entries.

Actions

The action buttons are shown at the bottom of the form.

Action	Description
Save	Saves the tenant. When creating a tenant, MiRTA PBX also creates default settings, a parking lot, and assigns the creating user to the tenant.
Delete	Deletes the tenant and related tenant objects when the administrator has delete permission. The UI asks for confirmation.
Back	Returns to the tenant list without saving the current form.