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MiRTA PBX is a cloud PBX platform built on Asterisk for VoIP providers, hosted PBX operators, call centers, and enterprises that need centralized voice services, tenant separation, and scalable operations. This manual is the operational entry point for adminis...

Use the MiRTA PBX web interface to sign in, then select the tenant whose configuration you want to manage. MiRTA PBX login page. Log in Open the MiRTA PBX web address provided by your administrator. Enter your Username and Password. Select Login...

Create a tenant before adding tenant-specific extensions, DIDs, routing, media, and user permissions. A tenant is the top-level container for a customer's PBX configuration. New tenant form filled with Kartoon Cars and tenant code KARTOON. Open the tenant form...

The Tenants page is the global administration area for creating, reviewing, and opening tenant records. Open Tenants Log in with a user profile that has tenant administration permissions. Open Admin > Tenants. Select an existing tenant to edit i...

The Define Tenant form is based on the MiRTA PBX tenant template. Some fields can be hidden, locked, or unavailable depending on default-field rules and the administrator's permissions. Each block below follows the sections shown in the tenant form. Use the sc...

The Extensions page is the tenant-level list for creating, finding, editing, importing, exporting, and deleting extensions. Open it from Configuration > Extensions. The page works against the tenant currently selected in the top bar. The screenshots show ten f...

The DIDs page manages inbound telephone numbers assigned to the selected tenant, including voice, fax, SMS, privacy, recording behavior, and routing destinations. Open it from Configuration > DIDs. The page works against the tenant currently selected in the to...

The Media Files page stores prompts and audio files used by IVRs, queues, DISAs, announcements, music-on-hold lists, and other call flows. Open it from Configuration > Media Files. The page works against the tenant currently selected in the top bar. The screen...

The Conditions page defines reusable tests for schedules, caller identity, channel usage, queue state, variables, authentication, and other routing decisions. Open it from Configuration > Conditions. The page works against the tenant currently selected in the ...

The IVRs page builds interactive voice response menus that collect DTMF or speech input and route callers. Open it from Configuration > IVRs. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in th...

The Hunt Lists page routes a call across multiple destinations using ring-all, sequence, cycle, or loop behavior. Open it from Configuration > Hunt Lists. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were c...

The Conference Rooms page creates dial-in conference rooms with optional PINs, limits, announcements, and recording options. Open it from Configuration > Conference Rooms. The page works against the tenant currently selected in the top bar. The screenshots and...

The Queues page defines call queues, agent behavior, announcements, callbacks, and queue reporting settings. Open it from Configuration > Queues. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured i...

The Custom Destinations page defines reusable routing destinations for special actions, custom dial strings, wait steps, AI flows, and other call-flow functions. Open it from Configuration > Custom Destinations. The page works against the tenant currently sele...

The Feature Codes page maps dialable feature codes to PBX functions or feature-code destinations. Open it from Configuration > Feature Codes. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in th...

The Short Numbers page maps short tenant numbers to full destination numbers for quick dialing. Open it from Configuration > Short Numbers. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the ...

The Call, SMS, and Fax Campaigns page creates outbound voice, SMS, or fax campaigns with scheduling, state, retry, and destination behavior. Open it from Configuration > Call/SMS/FAX Campaigns. The page works against the tenant currently selected in the top ba...

The AGI Scripts page registers AGI script definitions that can be used by routing objects and call-flow actions. Open it from Configuration > AGI Scripts. The page works against the tenant currently selected in the top bar. The screenshots and demo rows were c...