Overview
The Queues page defines call queues, agent behavior, announcements, callbacks, and queue reporting settings. Open it from Configuration > Queues.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New queue action, complete the form, and select Save. |
| Edit | Open the queue from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the queue and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| New Queue | Opens the creation form for a new queue. |
| External Agents | Runs the External Agents action. |
| Queue rules | Runs the Queue rules action. |
| Delete Selected | Deletes the selected rows after confirmation. |
| Assign | Runs the Assign action. |
List columns
| Column | Description |
|---|---|
| Name | Display name used in lists and references. |
| Number | Dialed value, identifier, or matching value used by the PBX. |
| Strategy | Object setting shown by the form. |
| Always Record | Recording behavior or recording delivery setting. |
| # Agents | Object setting shown by the form. |
| # Callers | Caller ID or caller matching value. |
| Action | Object setting shown by the form. |
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo Queue 1.
Deleting records
Before deleting a queue, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.
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