Overview

The Custom Destinations page defines reusable routing destinations for special actions, custom dial strings, wait steps, AI flows, and other call-flow functions. Open it from Configuration > Custom Destinations.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.

Custom Destinations list page in the Canistracci OIL tenant.

Working with objects

Task	How to do it
Add	Select the New custom destination action, complete the form, and select Save.
Edit	Open the custom destination from the list by selecting its name, number, or row action. Change the form and select Save.
Delete	Select the row checkbox and use Delete Selected, or open the custom destination and select Delete, then confirm.

Page functions

Action	Description
New Custom Destination	Opens the creation form for a new custom destination.
Delete Selected	Deletes the selected rows after confirmation.

List columns

Column	Description
Type	Mode selector that changes the behavior of the object.
Name	Display name used in lists and references.
Parameter	Object setting shown by the form.
Action	Object setting shown by the form.

Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Wait 1.

Deleting records

Before deleting a custom destination, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.

Overview

Create and Edit chan_sip Extensions

Create and Edit PJSIP Extensions

Edit PJSIP Endpoint

Edit PJSIP AOR

Create and Edit Custom Extensions

Create and Edit Virtual Extensions

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Create and Edit DIDs

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Upload a Media File

Create a Media File with Text to Speech

Overview

Weektime

Calendar

Hours

Simple Caller ID

Simple Caller ID Name

Weekday

Date - exact match

Date - lesser than date

Date - greater than date

Date - between dates

Day of the month

Extension status

Variable value

Multiple variable values

System variable value

Multiple extensions status

AGI Script

Authenticate

Tenant - number of I/O channels (external)

Tenant - number of any channels (internal and external)

DID - number of inbound channels

Number of custom group channels

Answering Machine Detection

SIP Header

Agent logged in a queue

Agent paused from queue

Caller ID in Phonebook

Feature code parameter

All conditions listed satisfied

Any conditions listed satisfied

Negate condition result

Use a Global Condition

Check SMS message

Check if a specific channel is running

Multiple destination over weektime

Call Screening using a random PIN

Caller has already called in

Caller has been called out

Queue Callers, more than

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Create and Edit IVRs

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Create and Edit Hunt Lists

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Create and Edit Conference Rooms

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Create and Edit Queues

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Create and Edit Custom Destinations

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Create and Edit Feature Codes

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Create and Edit Call, SMS, and Fax Campaigns

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Create and Edit AGI Scripts

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Create and Edit Voicemails

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Create and Edit Phones

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Create and Edit Button Layouts

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Create and Edit Custom Files

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Create and Edit Music on Hold

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