Overview
The IVRs page builds interactive voice response menus that collect DTMF or speech input and route callers. Open it from Configuration > IVRs.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Working with objects
| Task | How to do it |
|---|---|
| Add | Select the New IVR action, complete the form, and select Save. |
| Edit | Open the IVR from the list by selecting its name, number, or row action. Change the form and select Save. |
| Delete | Select the row checkbox and use Delete Selected, or open the IVR and select Delete, then confirm. |
Page functions
| Action | Description |
|---|---|
| New IVR | Opens the creation form for a new ivr. |
| Delete Selected | Deletes the selected rows after confirmation. |
List columns
| Column | Description |
|---|---|
| Name | Display name used in lists and references. |
| Welcome Message | Object setting shown by the form. |
| Allow Dialing Extensions | Target or routing selection used when the object sends a call or message onward. |
| Allow Dialing Feature Codes | Dialed value, identifier, or matching value used by the PBX. |
| Action | Object setting shown by the form. |
Demo records
The tenant contains 1 documentation demo record for this page: Docs Demo IVR 1.
Deleting records
Before deleting a IVR, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.
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