Status
Operational status guide for call history, queues, peers, conferences, faxes, reports, voicemail, balances, statistics, and realtime monitoring.
Call History
Call History status and operational review.
SMS History
SMS History status and operational review.
Queue History
Queue History status and operational review.
IVR Logs
IVR Logs status and operational review.
Response Path Logs
Response Path Logs status and operational review.
Peers
Peers status and operational review.
Conferences
Conferences status and operational review.
Queues
Queues status and operational review.
Faxes
Faxes status and operational review.
Reports
Reports status and operational review.
Voicemail Messages
Voicemail Messages status and operational review.
Mail Messages
Mail Messages status and operational review.
Balance
Balance status and operational review.
Stats
Stats status and operational review.
Statsboards
The Statsboards status page is used to inspect operational state and historical records without c...
Total Inbound Duration
The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use...
Total Outbound Duration
The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. U...
Average Inbound Duration
The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration....
Average Outbound Duration
The Average Outbound Duration statsboard report adds a reusable card for Average outbound duratio...
Total Talk Time
The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Sta...
Average Talk Time
The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside...
Answered Call Count
The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it in...
Missed / Failed Inbound Calls
The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbo...
Outbound Failed Calls
The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use i...
Answer Rate %
The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status ...
Average Time To Answer
The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use...
Short Calls Count
The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside...
Top Called Numbers
The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it insi...
Top Callers
The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > St...
Calls By Disposition
The Calls By Disposition statsboard report adds a reusable card for Calls by disposition. Use it ...
Calls By Direction
The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it insi...
Calls By Answering Extension
The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering ex...
Calls By Hour Of Day
The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it ...
Calls By Weekday
The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside S...
Longest Calls
The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status ...
Queue Entered Calls
The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it in...
Queue Answered Calls
The Queue Answered Calls statsboard report adds a reusable card for Queue answered calls. Use it ...
Queue Abandoned Calls
The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use i...
Queue Transferred Calls
The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. U...
Queue Timeout Calls
The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it in...
Queue Answer Rate %
The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it in...
Queue Abandon Rate %
The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it ...
Queue Timeout Rate %
The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it ...
Average Queue Wait Before Answer
The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wai...
Average Queue Wait Before Abandon
The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wa...
Max Queue Wait Time
The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it in...
SLA %
The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards wh...
Calls By Queue
The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Statu...
Calls By Agent
The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Statu...
Agent Answered Calls
The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it ...
Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. U...
Realtime Status
Realtime Status status and operational review.