Calls By Weekday

The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Calculation

Group Simple CDR rows by weekday extracted from sc_start.

When To Use

Compares traffic patterns across the week.

Notes

• The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
• The report follows the date range selected when opening the statsboard.
• Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.