Tenant Configuration

The Extensions page is the tenant-level list for creating, finding, editing, importing, exporting...

Use this page to create or edit a phone extension that registers as a chan_sip peer. The form wor...

Use this page to create or edit a phone extension that registers as a PJSIP endpoint. The form wo...

Use this page to tune the PJSIP endpoint behavior behind a PJSIP extension. The settings here con...

Use this page to tune the PJSIP Address of Record for a PJSIP extension. These settings control r...

Use this page to create or edit an extension that routes to a custom dial target or external endp...

Use this page to create or edit a virtual extension that groups real extensions behind a single i...

The DIDs page manages inbound telephone numbers assigned to the selected tenant, including voice,...

Use Create and Edit DIDs to add or maintain inbound numbers for the selected tenant. The same for...

The Media Files page stores prompts and audio files used by IVRs, queues, DISAs, announcements, m...

Use Upload a Media File when you already have an audio prompt and want MiRTA PBX to store it for ...

Use Create a Media File with Text to Speech when you want MiRTA PBX to generate a prompt from wri...

The Conditions page defines reusable tests for schedules, caller identity, channel usage, queue s...

The Weektime type matches weekly recurring time slots, such as business hours or after-hours peri...

The Calendar type matches absolute date and time ranges for holidays, maintenance windows, and on...

The Hours type matches one or more daily time ranges without selecting specific weekdays. Open Co...

The Simple Caller ID type matches the caller number against one or more literal values or regular...

The Simple Caller ID Name type matches the caller name against one or more literal values or regu...

The Weekday type matches selected days of the week. Open Configuration > Conditions, select New C...

The Date - exact match type matches one or more exact dates or date/time values. Open Configurati...

The Date - lesser than date type matches when the current date/time is earlier than the configure...

The Date - greater than date type matches when the current date/time is later than the configured...

The Date - between dates type matches when the current date/time is between a configured start an...

The Day of the month type matches a specific day number in the month. Open Configuration > Condit...

The Extension status type matches the state of one selected extension or numbered flow. Open Conf...

The Variable value type matches a tenant user variable value. Open Configuration > Conditions, se...

The Multiple variable values type matches one variable against multiple possible values, each wit...

The System variable value type matches an Asterisk or system channel variable value. Open Configu...

The Multiple extensions status type checks the combined state of multiple selected extensions. Op...

The AGI Script type runs an AGI script and compares the AGIRESULT variable with TRUE. Open Config...

The Authenticate type prompts the caller for a PIN and matches when authentication succeeds. Open...

The Tenant - number of I/O channels (external) type matches when the tenant has more than the con...

The Tenant - number of any channels (internal and external) type matches when the tenant has more...

The DID - number of inbound channels type matches when a selected DID has more than the configure...

The Number of custom group channels type matches when a custom channel group has more than the co...

The Answering Machine Detection type runs answering machine detection and matches according to th...

The SIP Header type matches a SIP header against a regular expression. Open Configuration > Condi...

The Agent logged in a queue type matches when the selected agent is logged in to the selected que...

The Agent paused from queue type matches when the selected agent is paused in the selected queue....

The Caller ID in Phonebook type matches when caller ID is found in a selected phone book. Open Co...

The Feature code parameter type matches parameters collected by a feature code. Open Configuratio...

The All conditions listed satisfied type matches only when every selected condition is satisfied....

The Any conditions listed satisfied type matches when at least one selected condition is satisfie...

The Negate condition result type matches when the selected condition does not match. Open Configu...

The Use a Global Condition type references a global condition from the tenant configuration. Open...

The Check SMS message type matches SMS message content. Open Configuration > Conditions, select N...

The Check if a specific channel is running type checks whether a channel matching the configured ...

The Multiple destination over weektime type routes to different destinations based on a color-cod...

The Call Screening using a random PIN type screens a call by playing a prompt and asking the call...

The Caller has already called in type checks recent inbound call history for the current caller. ...

The Caller has been called out type checks recent outbound call history for the current caller. O...

The Queue Callers, more than type matches when a selected queue has more than the configured numb...

The IVRs page builds interactive voice response menus that collect DTMF or speech input and route...

Use this page when creating a new IVR or editing an existing IVR from Configuration > IVRs. The f...

The Hunt Lists page routes a call across multiple destinations using ring-all, sequence, cycle, o...

Use this page when creating a new hunt list or editing an existing hunt list from Configuration >...

The Conference Rooms page creates dial-in conference rooms with optional PINs, limits, announceme...

Use this page when creating a new conference room or editing an existing conference room from Con...

The Queues page defines call queues, agent behavior, announcements, callbacks, and queue reportin...

Use this page when creating a new queue or editing an existing queue from Configuration > Queues....

The Custom Destinations page defines reusable routing destinations for special actions, custom di...

Use this page when creating a new custom destination or editing an existing custom destination fr...

The Feature Codes page maps dialable feature codes to PBX functions or feature-code destinations....

Use this page when creating a new feature code or editing an existing feature code from Configura...

The Short Numbers page maps short tenant numbers to full destination numbers for quick dialing. O...

The Call, SMS, and Fax Campaigns page creates outbound voice, SMS, or fax campaigns with scheduli...

Use this page when creating a new campaign or editing an existing campaign from Configuration > C...

The AGI Scripts page registers AGI script definitions that can be used by routing objects and cal...

Use this page when creating a new AGI script or editing an existing AGI script from Configuration...

The Voicemails page manages voicemail boxes, message retention, greetings, notification, transcri...

Use this page when creating a new voicemail mailbox or editing an existing voicemail mailbox from...

The Phones page defines provisioned phones, device models, MAC addresses, line assignments, and p...

Use this page when creating a new phone or editing an existing phone from Configuration > Phones....

The Button Layouts page defines reusable phone button ranges, layout templates, and phone-book bu...

Use this page when creating a new button layout or editing an existing button layout from Configu...

The Custom Files page uploads custom provisioning files matched to phones by user-agent rules. Op...

Use this page when creating a new custom file or editing an existing custom file from Configurati...

The Music on Hold page defines music-on-hold classes, playback format, streaming source, order, a...

Use this page when creating a new music on hold class or editing an existing music on hold class ...

The Paging and Intercoms page creates paging and intercom groups with announcement, bidirectional...

Use this page when creating a new paging or intercom entry or editing an existing paging or inter...

The Flows and Variables page defines tenant variables and flow state values that can be monitored...

Use this page when creating a new flow or variable or editing an existing flow or variable from C...

The DISAs page creates DISA access points for authenticated outbound calling through the PBX. Ope...

Use this page when creating a new DISA or editing an existing DISA from Configuration > DISAs. Th...

The Caller ID Blacklist page blocks or annotates caller IDs that should not be accepted normally ...

The Conduits page defines prefixes used to route calls between tenant boundaries through tenant c...

The Email Templates page builds tenant email templates for voicemail, fax, and other notification...

Use this page when creating a new email template or editing an existing email template from Confi...

The Do Not and Only Allow Call Lists page defines reusable do-not-call or allow-only lists used b...

Use this page when creating a new call list or editing an existing call list from Configuration >...

The Reports page schedules and defines tenant reports for CDR, inbound, outbound, and queue activ...

Use this page when creating a new report or editing an existing report from Configuration > Repor...

The Response Paths page stores XML response-path output data and retention settings for integrati...

Use this page when creating a new response path or editing an existing response path from Configu...

The Cronjobs page defines scheduled tenant jobs and when they run. Open it from Configuration > M...

Use this page when creating a new cronjob or editing an existing cronjob from Configuration > Cro...

The Switchboards page creates switchboard definitions used by the tenant operator interface. Open...

Use this page when creating a new switchboard or editing an existing switchboard from Configurati...

The Phone Books and Databases page maintains contact rows inside a selected phone book or databas...

The Manage Phone Books and Databases page creates and edits phone book containers and the fields ...

Use this page when creating a new phone book or database or editing an existing phone book or dat...

The Settings page edits tenant-wide dialing, recording, AI, fax, API, destination, security, and ...

Use this page to edit tenant-wide settings from Configuration > Settings. The settings are stored...

The Manage CNAM Cache page stores manually entered or cached caller-name lookup results. Open it ...

The Dialing Exceptions page controls which extensions can dial selected feature codes, patterns, ...

The Manager Users page manages tenant manager credentials used for tenant-level management access...

Use this page when creating a new manager user or editing an existing manager user from Configura...

The Pickup Group Names page assigns friendly names to pickup group numbers. Open it from Configur...

The Internal Phone Book page shows the generated internal phone book built from extensions, short...

The Internal Routing Rules page applies regex-based rewriting and destination selection for inter...

Use this page when creating a new internal routing rule or editing an existing internal routing r...

The Outbound PIN Codes page creates PINs that can be required for outbound dialing authorization....

Use this page when creating a new outbound PIN code or editing an existing outbound PIN code from...

The Parking Lot Return Numbers page defines where parked calls return when parking times out. Ope...

The Custom Parking Lots page defines custom parking ranges, timeouts, default return numbers, and...

The Call Privacy page configures caller ID screening actions such as allow, deny, or no-answer be...

The Auto Answers page defines SIP header/value pairs that trigger auto-answer behavior. Open it f...

The Additional Dial By Name Directories page creates extra dial-by-name directories beyond the te...

Use this page when creating a new dial by name directory or editing an existing dial by name dire...

The Digital Faxes page defines internal numbers used for digital fax handling. Open it from Confi...

The Alarms Binding page maps alarm caller IDs to tenant notification handling. Open it from Confi...

The Mail to Fax page configures mailboxes that turn received email into outbound faxes. Open it f...

Use this page when creating a new mail to fax rule or editing an existing mail to fax rule from C...

The Mail to Call page configures mailboxes that turn received email into outbound call jobs. Open...

Use this page when creating a new mail to call rule or editing an existing mail to call rule from...

The XML Templates page stores reusable XML output templates for report or integration data. Open ...

Use this page when creating a new XML template or editing an existing XML template from Configura...

The SIP Cause Codes page maps SIP cause codes and dispositions to routing destinations or handlin...

Use this page when creating a new SIP cause code or editing an existing SIP cause code from Confi...