Create and Edit Internal Routing Rules

Use this page when creating a new internal routing rule or editing an existing internal routing rule from Configuration > Internal Routing Rules.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

Add and edit form

Saving and deleting

Task	How to do it
Create	Select the new action from the Internal Routing Rules list, fill the required fields, and select Save.
Edit	Open the existing internal routing rule, update the needed fields, and select Save.
Delete	Before deleting a internal routing rule, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.

Overview

Create and Edit chan_sip Extensions

Create and Edit PJSIP Extensions

Edit PJSIP Endpoint

Edit PJSIP AOR

Create and Edit Custom Extensions

Create and Edit Virtual Extensions

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Create and Edit DIDs

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Upload a Media File

Create a Media File with Text to Speech

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Weektime

Calendar

Hours

Simple Caller ID

Simple Caller ID Name

Weekday

Date - exact match

Date - lesser than date

Date - greater than date

Date - between dates

Day of the month

Extension status

Variable value

Multiple variable values

System variable value

Multiple extensions status

AGI Script

Authenticate

Tenant - number of I/O channels (external)

Tenant - number of any channels (internal and external)

DID - number of inbound channels

Number of custom group channels

Answering Machine Detection

SIP Header

Agent logged in a queue

Agent paused from queue

Caller ID in Phonebook

Feature code parameter

All conditions listed satisfied

Any conditions listed satisfied

Negate condition result

Use a Global Condition

Check SMS message

Check if a specific channel is running

Multiple destination over weektime

Call Screening using a random PIN

Caller has already called in

Caller has been called out

Queue Callers, more than

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Create and Edit IVRs

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Create and Edit Hunt Lists

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Create and Edit Conference Rooms

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Create and Edit Queues

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Create and Edit Custom Destinations

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Create and Edit Feature Codes

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Create and Edit Call, SMS, and Fax Campaigns

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Create and Edit AGI Scripts

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Create and Edit Voicemails

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Create and Edit Phones

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Create and Edit Button Layouts

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Create and Edit Custom Files

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Create and Edit Music on Hold

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