Hours
The Hours type matches one or more daily time ranges without selecting specific weekdays.
Open Configuration > Conditions, select New Condition, enter a name, choose Hours in the Type field, complete the type-specific fields, and select Save.
Fields
| Field or option | Description |
|---|---|
| Name | Display name used in condition lists and selectors. |
| Type | Select Hours. |
| Timezone | Timezone used to evaluate the time ranges. |
| From - To | Up to three daily start and end ranges. |
Example
| Field | Example value |
|---|---|
| Name | Docs Condition - Hours |
| From - To | 09:00 to 17:00 |
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Hours from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.
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