Create and Edit Mail to Call

Use this page when creating a new mail to call rule or editing an existing mail to call rule from Configuration > Mail to Call.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

Form sections

Section	Description
Information	Core identity and routing fields for the object.
Call details	Settings shown in the Call details block.
Text to Voice	Voice calling behavior, caller handling, recording, and voice-specific limits.

Information

Core identity and routing fields for the object.

Call details

Settings shown in the Call details block.

Text to Voice

Voice calling behavior, caller handling, recording, and voice-specific limits.

Saving and deleting

Task	How to do it
Create	Select the new action from the Mail to Call list, fill the required fields, and select Save.
Edit	Open the existing mail to call rule, update the needed fields, and select Save.
Delete	Before deleting a mail to call rule, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.

Overview

Create and Edit chan_sip Extensions

Create and Edit PJSIP Extensions

Edit PJSIP Endpoint

Edit PJSIP AOR

Create and Edit Custom Extensions

Create and Edit Virtual Extensions

Overview

Create and Edit DIDs

Overview

Upload a Media File

Create a Media File with Text to Speech

Overview

Weektime

Calendar

Hours

Simple Caller ID

Simple Caller ID Name

Weekday

Date - exact match

Date - lesser than date

Date - greater than date

Date - between dates

Day of the month

Extension status

Variable value

Multiple variable values

System variable value

Multiple extensions status

AGI Script

Authenticate

Tenant - number of I/O channels (external)

Tenant - number of any channels (internal and external)

DID - number of inbound channels

Number of custom group channels

Answering Machine Detection

SIP Header

Agent logged in a queue

Agent paused from queue

Caller ID in Phonebook

Feature code parameter

All conditions listed satisfied

Any conditions listed satisfied

Negate condition result

Use a Global Condition

Check SMS message

Check if a specific channel is running

Multiple destination over weektime

Call Screening using a random PIN

Caller has already called in

Caller has been called out

Queue Callers, more than

Overview

Create and Edit IVRs

Overview

Create and Edit Hunt Lists

Overview

Create and Edit Conference Rooms

Overview

Create and Edit Queues

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Create and Edit Custom Destinations

Overview

Create and Edit Feature Codes

Overview

Overview

Create and Edit Call, SMS, and Fax Campaigns

Overview

Create and Edit AGI Scripts

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Create and Edit Voicemails

Overview

Create and Edit Phones

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Create and Edit Button Layouts

Overview

Create and Edit Custom Files

Overview

Create and Edit Music on Hold

Overview