Create and Edit Voicemails

Use this page when creating a new voicemail mailbox or editing an existing voicemail mailbox from Configuration > Voicemails.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

Form sections

Section	Description
Information	Core identity and routing fields for the object.
Messages	Settings shown in the Messages block.
Operator/Extras	Settings shown in the Operator/Extras block.
Greetings	Settings shown in the Greetings block.

Information

Core identity and routing fields for the object.

Messages

Settings shown in the Messages block.

Operator/Extras

Settings shown in the Operator/Extras block.

Greetings

Settings shown in the Greetings block.

Main fields

Field	Description
Mailbox:	Object setting shown by the form.
PIN:	Credential or PIN value. Treat it as sensitive.
Name:	Display name used in lists and references.
Email:	Email address used for notifications, delivery, or mailbox access.
Timezone:	Object setting shown by the form.
Pager:	Object setting shown by the form.
Envelope playback:	Object setting shown by the form.
Say Caller ID:	Caller ID or caller matching value.
Attach message:	Object setting shown by the form.
Store transcript and summary:	Object setting shown by the form.
Generate transcript:	Object setting shown by the form.
Generate summary:	Object setting shown by the form.
Automatic delete:	Object setting shown by the form.
Delete older messages:	Object setting shown by the form.
Allow review:	Object setting shown by the form.
Allow callback:	Object setting shown by the form.
Allow dialout:	Object setting shown by the form.
Play a message after the other:	Object setting shown by the form.
Include in Dial By Name Directory:	Display name used in lists and references.
Greeting:	Object setting shown by the form.
Language:	Language or voice selection used for prompts, transcription, or speech synthesis.
Max number of messages:	Dialed value, identifier, or matching value used by the PBX.
Min len of a voicemail message in seconds:	Email address used for notifications, delivery, or mailbox access.
Max len of a voicemail message in seconds:	Email address used for notifications, delivery, or mailbox access.
Backup messages:	Object setting shown by the form.
On new message:	Object setting shown by the form.
URL:	Object setting shown by the form.
POST data:	Object setting shown by the form.

Saving and deleting

Task	How to do it
Create	Select the new action from the Voicemails list, fill the required fields, and select Save.
Edit	Open the existing voicemail mailbox, update the needed fields, and select Save.
Delete	Before deleting a voicemail mailbox, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.